Websites, bookings and guest communication
Digital services for small accommodations
Practical support for B&Bs, chambres d’hôtes, gîtes, guesthouses and small independent hotels.
We help you build or improve your WordPress website, organise your booking setup and make guest communication easier to manage. Every project starts with your accommodation, your current tools and the way you work.
Tell us about your accommodationWebsites & direct bookings
Your website should help guests understand your accommodation and take the next step with confidence. We can create a WordPress website or improve the one you already have.
- Clear room information and straightforward booking journeys.
- Mobile usability and multilingual content setup.
- Booking engine and payment integration.
- Focused improvements to existing pages and website structure.
A project might involve improving your room pages and booking links, or building a complete website around your accommodation.
Booking setup & daily operations
Your booking tools should fit your daily routine. We help you assess the options and configure a setup you can understand and manage.
- Booking system selection and configuration.
- Room setup, booking rules and payment workflows.
- Connections with external channels, where supported by your chosen tools.
- Practical front-desk and booking workflows.
A project might involve configuring a booking system for a small property or simplifying an existing setup. Available channel connections depend on the booking tools and subscriptions involved.
Guest communication & automation
Guests need the right information at the right time. We help you organise useful messages and reduce work you repeat for every reservation.
- Reservation and pre-arrival email workflows.
- Multilingual guest information.
- Email delivery setup and newsletter processes.
- Targeted automation and small custom WordPress features.
A project might involve setting up arrival emails in several languages or bringing your guest information into a clearer workflow.
How we work together
Understand your setup
We discuss your accommodation, existing tools and the changes you need.
Agree on the work
You receive a clear proposal covering the scope, costs and any required third-party tools.
Build and check
We implement the agreed changes and check the relevant website and booking workflows.
Hand over
We explain how to use the result and agree on any ongoing support separately.
Our story
Our own accommodation is our working example
We are Patrick and Marlous, the owners of Chambre d’Hôtes Le Moulin de La Neste in the foothills of the French Pyrenees. Managing our own accommodation gives us first-hand experience of reservations, payments, external booking channels and guest communication.
Le Moulin is our own business and a practical example of our approach. We use it to develop and improve the websites, tools and workflows we work with.
Tools that fit your project
Our own plugins can be part of a solution when they fit your needs. We also work with existing WordPress tools and booking systems. The choice depends on your accommodation and the agreed project.
A clear scope from the start
We focus on websites, booking workflows and digital guest communication. Project costs, third-party licences and any ongoing support are agreed before work begins. We do not provide round-the-clock reception or technical support.
Tell us what you would like to improve
You can come to us with a specific task or describe a problem in your current setup. Tell us about your accommodation and we can discuss a suitable next step.