Bold Plugins support
Help starts with the right details.
Tell us what happened and include the context below. That gives us the best chance of finding the cause quickly.
Before you write
Six things that help us help you.
You do not need technical expertise. Copy what you can find and describe what you see in your own words.
- 1Your website URLThe address where Front Desk is installed.
- 2Plugin versionsBold Front Desk Lite and MotoPress Hotel Booking.
- 3WordPress and PHP versionsVisible under Tools → Site Health → Info.
- 4The affected user roleAdministrator or MotoPress Hotel Manager.
- 5Steps to reproduceWhat you clicked and what happened next.
- 6Exact message or screenshotRemove guest details before attaching images.
We can help with
- Installing or updating Bold Front Desk Lite
- MotoPress Lite and Premium compatibility
- Administrator and Hotel Manager access
- Missing, incorrect or incomplete Front Desk views
- Reproducible bugs and error messages
Handled elsewhere
- MotoPress booking rules, rates and accommodation setup
- WordPress hosting, email delivery and server management
- Theme or plugin conflicts unrelated to Front Desk
- Custom functionality outside the Lite feature set
We will still point you in the right direction when the cause is clearly outside Bold Front Desk.
Protect your guests
Please redact personal information.
Never email passwords, administrator access, payment card details or complete guest records. Remove names, email addresses, telephone numbers and booking references from screenshots unless a specific value is essential to reproduce the issue.
Bold Front Desk Lite does not transmit guest or booking data to us. A support request should not change that.
Ready to contact us?
Open a prepared support email.
The message already contains a checklist. Fill in what you know and send it to: support@lemoulinboldplugins.com
Support for the free Lite edition is provided on a best-effort basis. Clear, complete reports can be investigated fastest.